FAQ
Our Frequently asked questions
What is the return policy?
We have a 30-day return policy. You can request a return within 30 days of receiving your item, provided it is unworn, unused, and in its original packaging with tags. For more details, please refer to our return policy section.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long does shipping take?
Please allow up to 4-5 weeks for production and shipment of your item. If you have any questions or need updates regarding your order, you can contact us through our Contact Us page.
Can I exchange an item?
The fastest way to get the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more information on the process.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please Contact Us immediately so we can evaluate the issue and make it right. It's
important to report any damages within 30 days of receiving your order.
Do you offer international shipping?
No, for now we do not offer international shipping. Please check our Shipping Policy
for more details on shipping rates and delivery times to your location.
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal and
Apple Pay. You can choose your preferred payment option at checkout.
How can I contact customer support?
You can reach our support team by emailing us at support@positivestarclothing.store. We are here to help with any questions or concerns you may have!